Privacy Policy

High Tea Island is dedicated to safeguarding the personal information of our guests and website visitors. This privacy policy outlines the information we collect and how we use it. Any updates or modifications to this policy will be posted on our website.

What is Personal Information?

“Personal Information” includes details that can identify individuals who utilize the products/services offered by our website. This may include name, address, gender, and other information provided by you with your consent.

Why is Personal Information Collected?

To Provide Superior Customer Service to Our Guests High Tea Island collects personal information to streamline reservation processes and ensure guest needs are met during their stay. Additionally, this information allows us to contact guests regarding any relevant matters related to their stay and to facilitate reconciliation of statements/invoices. To Keep Our Guests and Owners Informed Personal information may be used to send newsletters, promotions, offers, and related news to guests. This may involve sharing information with third-party communications and marketing companies under contract with High Tea Island. For Marketing Research We may conduct surveys to understand guest trends, needs, and expectations. Personal information collected for surveys is typically managed by third-party entities under contract with High Tea Island.

How is Personal Information Collected?

On Our Website Initially Upon Contact with Our Website When you visit our site, a cookie is stored on your computer, allowing us to identify your computer with a unique ID number. Cookies simplify reservation processes and help us gather website data such as page views and visitor traffic. You can adjust your browser settings to decline cookies, although this may limit certain website functions. While Browsing Our Website When participating in online surveys or promotions, you may be asked to provide personal information such as name and address. This information is used solely for the specified purposes. When Making a Reservation On Our Website When making a reservation, you’ll be directed to our reservations system where you’ll fill out a form providing personal details and payment information. Your completion of this form indicates agreement to the terms of our Privacy Policy. High Tea Island employs secure systems to protect credit card information during this process. Through Our Hotel Reservations can also be made by contacting our corporate office, where personal information including name, contact details, and payment method may be requested. Information is transmitted securely to the hotel for reservation confirmation. During Your Stay at the Hotel Throughout your stay, we record itemized spending and may retain information about your stay for compliance and service purposes. Information provided to us, such as emails or comments, may also be retained and shared internally.

How Do We Store Personal Information?

At the Hotel Personal information is securely stored in databases or filing systems with restricted access. In Our Marketing Database We maintain a marketing database for promotional purposes, with clear instructions on opting out of promotional materials.

What Information is Not Secure?

Email communication is not secure for transmitting personal information. Avoid including personal details such as credit card numbers in email requests. It’s also advisable to close browser windows after making reservations on shared computers to prevent unauthorized access.

What Personal Information May be Provided to Third Parties?

Third parties may receive personal information when their services are required to enhance guest experiences. These parties are contractually obligated to protect personal information.

How Do I Access My Personal Information?

Requests to access personal information can be made in person, via letter, or fax, provided identity verification is provided. High Tea Island reserves the right to deny access under certain circumstances.

How Long is My Personal Information Retained?

Personal information is stored for the period required by law or as long as there is a business purpose for doing so. Information may be deleted after a specified period of inactivity.

How Will I Know if There are Changes to This Policy?

Any updates to this policy will be posted on our website. Changes will not apply retroactively to previously provided personal information without explicit consent.

To Whom Do I Direct Questions or Concerns Regarding This Policy?

Questions or concerns regarding this privacy policy should be directed to:

High Tea Island No 34, Kepungoda, Pamunugama Road, Ja Ela, 11370

For further assistance, please contact info@highteadelivery.lk